Shipping Policy

TechCNC Shipping Policy
Established in 2007, TechCNC is committed to delivering precision CNC machinery and components with efficiency and care. This policy outlines our shipping terms to ensure clarity and reliability for our customers.

Order Processing & Fulfillment

Processing Time:
Orders are processed within 1-2 business days after final contract confirmation. Customized orders or specialized CNC equipment may require extended timelines, which will be communicated upfront.

Custom Orders:
For machines requiring modifications or bespoke designs, a personalized production schedule will be provided. Regular progress updates ensure transparency throughout the process.

Shipping Methods

TechCNC utilizes the following global shipping options:

• Sea Freight: Ideal for heavy or oversized machinery.
• Air Freight: Recommended for urgent orders or smaller machines.
• International Express (DHL/FedEx/UPS): Typically used for parts and accessories.

Customers may collect items at the destination port or opt for door-to-door delivery via our logistics partners.

Shipping Costs

• Costs are calculated based on weight, dimensions, and destination, finalized during checkout. Adjustments may occur if actual measurements differ from estimates.
• Customs/Import Fees: Buyers are responsible for taxes, duties, or clearance charges imposed by their country.
• For precise quotes, contact our sales team with order details and delivery address.

Delivery Timelines

Estimated delivery windows vary by method:

• Air Freight: 10-15 business days.
• Sea Freight: 15-30+ business days.
• Express Shipping: 7-10 business days.

Delays due to customs, logistics disruptions, or unforeseen events may occur. While TechCNC assists in resolving issues, we cannot be held liable for third-party delays.

Tracking & Updates

• A tracking number is emailed upon shipment dispatch. Monitor progress via the carrier’s platform or your TechCNC account.
• Notifications include:
  • Order confirmation.
  • Shipment dispatch.
  • Estimated delivery window.
  • Proactive alerts for unexpected delays.

Receiving Your Order

Address Accuracy: Ensure shipping details are correct. TechCNC is not liable for delays or losses caused by incorrect information.

Inspection Protocol:

• A designated recipient must sign for delivery.
• Inspect packages for visible damage before signing. Note any issues on the delivery receipt.
• Report discrepancies or damage to TechCNC within 24 hours via email or WhatsApp. Late reports may affect claim eligibility.

Rerouting Requests: Contact our team immediately for post-shipment address changes. Additional fees and delays may apply.

Damaged or Incorrect Shipments

• Carrier Damage: TechCNC covers return shipping costs for replacements.
• TechCNC Errors (e.g., wrong item/defect): Free replacement or repair.
• Customer Errors (e.g., incorrect order): Return shipping and fees are the customer’s responsibility.

Returns & Exchanges

Refer to our Return & Refund Policy for detailed procedures. TechCNC resolves issues promptly and fairly.

Contact Us

For shipping inquiries or support, reach out:

• Email: admin@techprocnc.com
• WhatsApp: +86-17686683792
• Hours: Mon-Sat, 8:30 AM – 6:00 PM (GMT+8)

TechCNC values your trust. We strive to deliver excellence in every shipment, ensuring your CNC solutions arrive safely and on time.

Note: This policy is subject to change. Visit our website for the latest version.